Return Policy Page

Return Policy

At xpat.ng, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please read our Return Policy to understand the process and eligibility for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in the same condition that you received it, unused, and in its original packaging.
• The return request must be made within 24 hours of receiving your order.
• Some products, such as [non-returnable items like perishable goods, intimate items, etc.], are not eligible for return.
• Proof of purchase or order number is required to process returns.

2. How to Return an Item

To return an item, follow these simple steps:

1. Contact our customer service team at support@xpat.ng to initiate a return request.
2. Provide your order number, a brief description of the issue, and any relevant images of the item if applicable.
3. Once we approve your return, we will provide instructions on how to send the item back.
4. Pack the item securely in its original packaging to ensure it is not damaged during the return shipping.

3. Return Shipping

• The buyer is responsible for the cost of return shipping, unless the item is defective or the wrong product was shipped.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over 50k to ensure safe return delivery.
• We cannot guarantee that we will receive your returned item, and any loss or damage during return shipping is the responsibility of the customer.

4. Refunds and Exchanges

Once your return is received and inspected, we will notify you via email about the approval or rejection of your return. If approved:

• Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
• Exchanges will be processed if the item is defective or damaged, or if the wrong product was shipped to you. If an exchange is requested for another product, you will need to cover the price difference and shipping charges.

5. Non-Refundable Items

The following items are non-returnable and non-refundable:

• [List of items like perishable goods, opened hygiene products, personalized items, etc.]
• Sale or clearance items (unless defective).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@xpat.ng with details and photos of the issue. We will offer a replacement or full refund, depending on the situation.

7. Exclusions

Returns and refunds are not allowed for:

• Items that have been opened or used, unless defective.
• Items that were purchased during a sale or promotion (unless otherwise stated).
• Items returned without a valid receipt or order number.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account or credit card statement.
• Then, contact your payment provider, as there may be some processing delays.
• If you’ve done all of this and still have not received your refund, please contact us at support@xpat.ng.

9. Contact Us

If you have any questions or need further assistance regarding our Return Policy, feel free to reach out to us at support@xpat.ng. Our team is happy to help!